Return and Replacement Policy – Madhusudan Masala
At Madhusudan Masala, we are committed to delivering the finest products and ensuring a seamless experience for our valued customers. Every product is crafted with care and securely packaged to maintain its quality. However, if you encounter any issues with your order, please refer to our policy below:
Returns, Replacements, and Refunds
- No Returns or Exchanges: We do not accept returns or exchanges once the product has been delivered.
- Damaged Products: If your product arrives damaged, kindly send us an email with clear photos of the damaged item within 48 hours of delivery.
- Free Replacement: Upon reviewing your claim, we will arrange a free replacement if the damage is verified.
Refunds for Demanded Products
- Refund Option: If you received the correct products as ordered, but prefer a refund instead of a replacement, we will provide a refund.
- Refund Timeline: If you return the ordered products to us in their original condition, your refund will be processed within 5-7 working days from the date we receive the returned item.
Important Guidelines
- Products must be returned in their original packaging with all tags intact.
- We reserve the right to deny refunds or replacements if the product or packaging shows signs of tampering or does not meet the required criteria.
Need Assistance?
If you have any questions or need further clarification, please don’t hesitate to contact us. Your satisfaction is our priority, and we will do everything possible to make your experience with Madhusudan Masala exceptional.